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FAQ

Can I place an order over the phone?

 

Yes we have a team of locally based clothesline specialists waiting to take your call. If you have any questions relating to our products or would prefer to place your order over the phone we would love to hear from you. You cancall us on 1300 509 564.

Is Delivery Included (FREE) on your products?

 

Yes all prices on The Clothesline Store include delivery. We deliver Clotheslines to a large number of location through out Australia, However there are some locations we are not able to ship to. Go to our shipping page for more details.

Do you have a Clothesline installation and removal service?

 

Yes, The Clothesline store has a dedicated team of professional installation specialists who can remove and despose of your existing clothesline and install your new one. This service is available in most major cities. You can see the areas our installation team cover by visiting our installation page.

How Long will my clothesline take to arrive?

 

As the largest clothesline stockist in the country, products are depsatched every business day. Orders placed before 1.00pm are typically shipped the same day or the following day at the very latest. If you order a custom made product such as the City Living brand, these can take upto 5 to 10 working days to be made to your requiremenst and shipped. Once a product has been shipped it's in the hands of the courier company. As we use the leading freight companies delivery to your address can take between 2 to 10 working days depending on your location, youcan find out more detailed information on shipping times by siting out shipping page

How will my Clothesline by shipped?

 

We use a number of couriers including Australia post, the product your order and its size and your location will determine the courier we use. Some of the companies we use are Toll, Fastway, Australia Post, Vellex, StarTrack and UPS to name a few.

How will I know when my product has been shipped?

 

Once a product is shipped, you will be notified, you will also receive a tracking number unless its a Austral product. This will enable you to track the delivery of your product

What brands do you carry?

 

We stock and supply a full range of Australia's and over seas branded clotheslines. These incude brands suuch as Hill, Daytek, Austral, City Living, Air Dry, Airpex and Kitchen made to name a few. If you dont see a brand you are looking for, call one of our team on 1300 509 564.

Can I have a custom width clothesline?

 

Yes, if you want to change the width of your clothesline there are multiple options available. The hills and Austral products can be cut down during installation, there instructions on how to do this in the box. The City Living product can also be cut down, however as they are custom made products, they can be ordered to the width you desire at no extra cost saving you time. No clotheslines can have the depth custom made, although the City Living and Air Dty have multiple depth options.

What payment methods do you take?

 

We accept a large range of payment options, these include Mastercard, Visa Card, Americaln Express, Paypal, Poli Pay and bank deposit. These will be available at the end of the check out process.

Do the clotheslines include Fasteners?

 

The Hills and Daytek wall mounted products do not include fasteners as standard, they are available as an optional extra or you can source them from your local hardware store. The Air Dry, City Living and Austral products do include fasteners for masonry walls. None of the retracting clotheslines come with wall mounting fasteners. If you add a ground mount kit to your wall mounted or retracting clothesline, you do not require fasteners. This is also the case if you have one of our installation specialists install the line for you.

Do I get the legs when I order a Ground Mount option?

 

Yes, when you select a ground mount kit or a ground mounted clothesline, you receive the legs and the fasteners to attach the clothesline to the legs as standard. Daytek, City Living, Air Dry and Austral offer the option of base plates, which means you can bolt the clothesline to a contrete slab, woth out having to drill a large hole through the concrete

Can I install a clothesline into Hebal or Weather board?

 

No, Hebal is not strong enough to hold a clothesline. With Weather board this is also not stronge enough or flat enough to hold a clothesline. For these installation we suggest using aground mounted option. More on this can be found on our installation page

Can I pick a clothesline up?

 

At the moment we only offer delivery of all our product.

Do you provide quotations?

 

We dont attend site to measure and quote a job sorry. If you require a quotation for a strata company or similar, you can process and order and select bank deposit as the payment option. This will provide you with all the details you require. If you decide to proceed with the purchase simply pay the amount of the line into our account and your clotheslines will able sent to you. If you have any questions on this, one of our team would love to hear from you on 1300 509 564. Also if you require a quote for multiple lines or a commercial application contact us on 1300 509 564 as we will be able to assist you in more detail.

If your question is not answered in the above, please have no hesitation in contacting us on 1300 509 564 or via email