Product Return & Refund Policy


If you change your mind, you are welcome to return the product/s to us within 30 days from receipt of the product/s (excluding made-to-order, special order or clearance products which are not returnable).

The product must be in a re-saleable condition. A re-saleable condition is essentially the condition you would expect to receive the goods in when you purchase them at full price; this also includes the state of the packaging. We don't accept returns of products that have been opened or trial installed, and you are also responsible for the return freight costs.

If you find an issue with your purchase, pending assessment, we will offer you a replacement, repair or exchange for the faulty product where:

  • The product has either faulty workmanship or materials
  • The product is, or has become faulty through no fault of yours
  • The product had defects that were not obvious or brought to your attention

If you find an issue with your purchase, pending assessment, we will offer you a replacement, repair or exchange for the faulty product where:

The product does not match the description on the website

Prior to returning any products, contact The Clothesline Store for a return request. At the time of the return request, you will be notified of the return address as the product will need to be returned to our warehouse.

You should expect to receive your refund generally within two weeks (10 working days) after your product is received. However, this is dependent on when the courier returns the product to us.

If you have received a faulty item, contact us at Sales@theclotheslinestore.com.au and quote your order name and number. We will then contact you to discuss the corrective action.

 

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If you are looking for a professional clothes Hoist or Clothesline installation or installation and removal service, we have you covered. Our professional clothesline installers can install your new clotheslines and remove and take your existing one if required.

For all the details of what's included in the clothesline installation and removal services and to see if your area is covered , click here for more detailed information on the installation service.

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  • Excellent customer service and perfect product!

    Could not fault the process! Rang up wanting a clothesline and within 5 minutes purchase was complete. It arrived very quickly and is perfect for our needs! I'm so happy I chose to support an Aussie business rather than a hardware store franchise that was going to take 3 plus weeks to get the exact same clothesline!!

    Emile E.

    Verified Buyer

  • I recommend this product
    Best purchase EVER!

    A fantastic clothesline that has exceeded my expectations! Looks and performs great in all weather conditions. Professional installation and a wonderful company to deal with. Happy wife, happy life, and I am certainly happy with my Air Dry 3000.

    Karen D.

    Verified Buyer

  • Great product at an even greater price!

    I needed a new Hills clothesline & fast. I couldn't believe the price that I got from the Clothesline Store and free freight to boot. Living in a regional area of Queensland I figured that I'd be waiting at least a week so imagine my surprise when it was delivered to my door in under 48 hours - truly impressive service.

    Leanne W.

    Verified Buyer

  • Excellent customer service and perfect product!

    Could not fault the process! Rang up wanting a clothesline and within 5 minutes purchase was complete. It arrived very quickly and is perfect for our needs! I'm so happy I chose to support an Aussie business rather than a hardware store franchise that was going to take 3 plus weeks to get the exact same clothesline!!

    Emile E.

    Verified Buyer