IMPORTANT . . . Clothesline Estimated Delivery Times
Major Cities on the East Coast of Australia: 1-3 business days after shipment*
Outer-lying cities and suburbs including South Australia: 3-7 business days after shipment*
*Couriers say to allow up to 10 working days for all shipments, although deliveries are considerably faster than the longest time shown, no guarantee can be made. Seasonal demand can affect delivery times. As we use couriers, we can never guarantee a specific delivery time frame. We can only guarantee the rapid manner in which we ship the order out for you.
Unfortunately we don't deliver to Northern Territory, Tasmania, Western Australia, outside of the Adelaide Metropolitan area or Far North and Regional Queensland.
The Clothesline Store can not guarantee specific delivery times as this would be irresponsible, this is because we do not own, control or manage any freight companies. However we do use the most reputable couriers in Australia and products are despatch in a very rapid manner.
PLEASE NOTE: City Living Branded Products are Made to Order and Not Returnable
Made to Order Clotheslines (City Living) will take longer to be delivered as these are specifically manufactured to suit your requirements. Please consider this when placing your order. Estimated lead times are on the product pages, also it's important to note the City Living product cannot be returned as it is a made to order item.
If your clothesline has not arrived by the latest estimated time frame then please contact The Clothesline Store directly. However any product signed for with the courier or transport company, we are sorry but we can not assist you any further.
The free shipping policy for The Clothesline Store, (if applicable at time of ordering) is for delivery to most major cities. The transport company’s policies will not always allow for delivery to remote areas. It is best if you call The Clothesline Store on 1300 509 564 before you place your order if you are not sure if you live in a remote location. In addition to this, some transport company’s door-to-door delivery services is not always available in some regional areas. Please be aware you may have to pick up your clothesline up from the transport companies closest depot, or incur additional delivery charge, if the transport company’s policy allows for this service. All products are generally processed in the same business day and shipped within 24 business hours unless otherwise stated.
Once your clothesline has been dispatched you will receive an email with your tracking number and freight company details, this will make it easier for you to know when to expect delivery of your clothesline (This does not apply for Austral products). Thank you for choosing The Clothesline Store. Please note The Clothesline Store does not ship internationally