Last updated: 27 September 2026
Quick Answer
Hills clotheslines carry a manufacturer's warranty from 1 year on polycore line to Lifetime on many frames, covering manufacturing defects only. The Clothesline Store's guide to what's covered and excluded.
Hills clotheslines come with a manufacturer's warranty ranging from 1 year for specific parts (like polycore lines) to a Lifetime warranty on frames for many iconic models. The warranty covers manufacturing defects and faulty workmanship, but excludes damage from misuse, improper installation, or the use of clothesline covers.
When you buy a Hills clothesline, you're investing in an Aussie backyard icon built for durability, functionality, and style. But even the best products come with the reassurance of a warranty — and Hills' coverage is designed to give you peace of mind.
In this guide, we'll walk you through the warranty period for Hills clotheslines, what the warranty does and doesn't cover, and how the Australian Consumer Law applies.
Understanding the Hills Warranty Period
AMES Australasia Pty Ltd, the company behind Hills products, offers a warranty that your clothesline will be free from manufacturing defects for its specified warranty period. The exact length of this period varies depending on the model — from several years to lifetime warranties for certain lines like the Hills Hoist Heritage range.
Tip: Check your product manual or the product page on our website for the exact warranty period for your specific clothesline.
What Your Hills Warranty Covers
Your Hills clothesline warranty includes freedom from manufacturing defects during the warranty period. If a covered defect appears, Hills will — at its discretion — replace the product, supply replacement parts, or provide a refund for the purchase price.
This coverage ensures your new clothesline will be repaired or replaced at no extra cost if the fault is due to faulty workmanship or materials.
Hills Clothesline Warranty Period Comparison
Note: Polycore line and clothesline wire are covered by a 1-year warranty from the date of purchase.
Hills Hoist Heritage 7 Line: Fixed Head Rotary. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Classic design, heavy-duty, longest coverage.
Hills Hoist Heritage 6 Line: Fixed Head Rotary. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Iconic Hills Hoist, suitable for large families.
Hills Folding Rotary 8 Line: Folding Rotary. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: High line capacity, powder-coated steel.
Hills Folding Rotary 7 Line: Folding Rotary. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Long-lasting construction for large loads.
Hills Folding Rotary 6 Line: Folding Rotary. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Traditional design, backyard-ready.
Hills Everyday Folding Rotary 47 / 37: Folding Rotary. Warranty Period: 10 Years. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Folds away for compact storage.
Hills Portable 120 / 170: Portable. Warranty Period: 3 Years. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Indoor/outdoor use, lightweight frame.
Hills Retractable 5 Line: Retractable. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Compact wall-mounted design.
Hills Retractable 7 Line: Retractable. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Extended drying space.
Hills Cordomatic: Retractable (Single Line). Warranty Period: 1 Year. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Ideal for small spaces and balconies.
Hills Double Folding Frame: Folding Frame. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Wall-mounted, great for narrow areas.
Hills Single Folding Frame: Folding Frame. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Space-saving wall-mount option.
Hills Compact Folding Frame: Folding Frame. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Ideal for small courtyards and balconies.
Hills Long Folding Frame: Folding Frame. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Extended drying space in a slim frame.
Hills Mini Folding Frame: Folding Frame. Warranty Period: Lifetime. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Perfect for small loads and indoor use.
Hills Everyday Double Folding Frame: Folding Frame. Warranty Period: 10 Years. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Strong frame, multiple size options.
Hills Everyday Single Folding Frame: Folding Frame. Warranty Period: 10 Years. Coverage Includes: Manufacturing defects, faulty workmanship. Key Notes: Budget-friendly, easy install.
What's Not Covered: Warranty Exclusions
Your warranty does not cover using a Clothesline Cover; damage caused by accident, improper use, abuse, or neglect; any unauthorised alterations or repairs; damage from incorrect installation (not following instructions); costs incurred for installation, labour, or making a claim (including transport or handling fees); spare parts or accessories not supplied as part of the original product; or polycore line replacement unless specified otherwise.
Making a Warranty Claim
If you believe your Hills clothesline is eligible for a warranty claim:
1 Contact the Hills Customer Experience Team. Provide your proof of purchase (receipt or order confirmation). Explain the issue clearly and attach any photos if possible.
2 Follow the Claim Instructions. Hills will assess your claim and decide whether to replace the product, supply replacement parts, or refund the purchase price.
3 Remember: Warranty claims do not cover other costs like installation or removal.
Key Takeaways
Always keep your proof of purchase, and follow installation instructions to protect your warranty. Know that Australian Consumer Law provides rights above and beyond the Hills warranty. For product-specific warranty periods, check the manual or product page.
Ready to upgrade or replace your clothesline? Browse the full Hills clothesline range at The Clothesline Store.
Disclaimer: All information in this article was collected and reviewed from official Hills PDF documentation and warranty guidelines, and was correct at the time of publication.
Want More Size Options? Consider Air Dry
If a standard size doesn't suit your wall, an Air Dry fold down clothesline is 100% Australian made from 100% Australian steel, in a wide range of ready made sizes or made to order for the perfect fit. It's The Clothesline Store's number one fold down pick.
Related Guides from The Clothesline Store
Find out whether to repair or replace your Hills fold down clothesline, how to repair a Hills folding frame that won't stay up, what to do if your Hills fold down clothesline is sagging, and how to choose the right sized clothesline.
FAQs: Hills Clothesline Warranty
How long is the Hills clothesline warranty?
It depends on the model. Many Hills frames carry a Lifetime warranty, Hills Everyday models carry 10 years, the Hills Portable carries 3 years and the Hills Cordomatic carries 1 year.
Is the clothesline cord covered by the Hills warranty?
Polycore line and clothesline wire are covered by a 1-year warranty from the date of purchase.
What voids a Hills clothesline warranty?
Using a clothesline cover, accidental damage, misuse or neglect, unauthorised alterations or repairs, and incorrect installation are all excluded.
Does the Hills warranty cover installation or removal costs?
No. Installation, labour, removal and claim costs, including transport or handling fees, are not covered.
How do I make a Hills warranty claim?
Contact the Hills Customer Experience Team with your proof of purchase, a clear description of the issue and photos if possible. Hills will then decide whether to replace the product, supply parts or refund the purchase price.
Where can I buy Hills replacement parts?
Genuine Hills replacement parts are available from Hills Parts.
Where can I buy a Hills clothesline?
Online from The Clothesline Store, Australia's largest private clothesline stockist since 2003, with a 4.9 out of 5 star customer rating.
Shipped Direct From Our Warehouse
As Australia's largest private stockholder of clotheslines and accessories, The Clothesline Store ships in-stock items the same or next business day from our own national warehouse, with a 4.9 out of 5 star customer rating.
Clothesline Covers for Your Clothesline
Clothesline covers protect your clothing from the harsh Australian UV rays. A ClevaCover clothesline cover gives your washing high UV protection from the Australian sunlight while it dries, and shelters it from overhead rain, bird droppings and falling leaves, so you can hang your washing out and leave it with confidence.
ClevaCover for fold down clotheslines. Fits Air Dry, Hills Folding Frame, Austral, Eco, Daytek and other fold down brands, mounted on a wall or ground mount legs.
ClevaCover for folding rotary clotheslines. Fits Hills, Austral and Daytek folding rotary clotheslines.
ClevaCover for fixed head rotary clotheslines. Fits Hills Hoist and Austral fixed head rotary clotheslines, giving shade across the whole hanging area.
