Hills Clothesline Warranty Period: What’s Covered
Quick Answer: Hills clotheslines come with a manufacturer’s warranty ranging from 1 year for specific parts (like polycore lines) to a Lifetime warranty on frames for many iconic models. The warranty covers manufacturing defects and faulty workmanship, but excludes damage from misuse, improper installation, or the use of clothesline covers.
When you buy a Hills clothesline, you’re investing in an Aussie backyard icon built for durability, functionality, and style. But even the best products come with the reassurance of a warranty — and Hills’ coverage is designed to give you peace of mind.
In this guide, we’ll walk you through:
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The warranty period for Hills clotheslines
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What the warranty does and doesn’t cover
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How the Australian Consumer Law applies
Understanding the Hills Warranty Period
AMES Australasia Pty Ltd, the company behind Hills products, offers a warranty that your clothesline will be free from manufacturing defects for its specified warranty period.
The exact length of this period varies depending on the model — from several years to lifetime warranties for certain lines like the Hills Hoist Heritage range.
Tip: Check your product manual or the product page on our website for the exact warranty period for your specific clothesline.
What Your Hills Warranty Covers
Your Hills clothesline warranty includes:
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Freedom from manufacturing defects during the warranty period
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If a covered defect appears, Hills will — at its discretion —:
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Replace the product
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Supply replacement parts
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Provide a refund for the purchase price
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This coverage ensures your new clothesline will be repaired or replaced at no extra cost if the fault is due to faulty workmanship or materials.
Hills Clothesline Warranty Period Comparison
Note: Polycore line and clothesline wire are covered by a 1-year warranty from the date of purchase.
| Hills Clothesline Model | Type | Warranty Period | Coverage Includes | Key Notes |
|---|---|---|---|---|
| Hills Hoist Heritage 7 Line | Fixed Head Rotary | Lifetime | Manufacturing defects, faulty workmanship | Classic design, heavy-duty, longest coverage |
| Hills Hoist Heritage 6 Line | Fixed Head Rotary | Lifetime | Manufacturing defects, faulty workmanship | Iconic Hills Hoist, suitable for large families |
| Hills Folding Rotary 8 Line | Folding Rotary | Lifetime | Manufacturing defects, faulty workmanship | High line capacity, powder-coated steel |
| Hills Folding Rotary 7 Line | Folding Rotary | Lifetime | Manufacturing defects, faulty workmanship | Long-lasting construction for large loads |
| Hills Folding Rotary 6 Line | Folding Rotary | Lifetime | Manufacturing defects, faulty workmanship | Traditional design, backyard-ready |
| Hills Everyday Folding Rotary 47 / 37 | Folding Rotary | 10 Years | Manufacturing defects, faulty workmanship | Folds away for compact storage |
| Hills Portable 120 / 170 | Portable | 3 Years | Manufacturing defects, faulty workmanship | Indoor/outdoor use, lightweight frame |
| Hills Retractable 5 Line | Retractable | Lifetime | Manufacturing defects, faulty workmanship | Compact wall-mounted design |
| Hills Retractable 7 Line | Retractable | Lifetime | Manufacturing defects, faulty workmanship | Extended drying space |
| Hills Cordomatic | Retractable (Single Line) | 1 Year | Manufacturing defects, faulty workmanship | Ideal for small spaces and balconies |
| Hills Double Folding Frame | Folding Frame | Lifetime | Manufacturing defects, faulty workmanship | Wall-mounted, great for narrow areas |
| Hills Single Folding Frame | Folding Frame | Lifetime | Manufacturing defects, faulty workmanship | Space-saving wall-mount option |
| Hills Compact Folding Frame | Folding Frame | Lifetime | Manufacturing defects, faulty workmanship | Ideal for small courtyards and balconies |
| Hills Long Folding Frame | Folding Frame | Lifetime | Manufacturing defects, faulty workmanship | Extended drying space in a slim frame |
| Hills Mini Folding Frame | Folding Frame | Lifetime | Manufacturing defects, faulty workmanship | Perfect for small loads and indoor use |
| Hills Everyday Double Folding Frame | Folding Frame | 10 Years | Manufacturing defects, faulty workmanship | Strong frame, multiple size options |
| Hills Everyday Single Folding Frame | Folding Frame | 10 Years | Manufacturing defects, faulty workmanship | Budget-friendly, easy install |
What’s Not Covered: Warranty Exclusions
Your warranty does not cover:
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Using a Clothesline Cover
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Damage caused by accident, improper use, abuse, or neglect
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Any unauthorised alterations or repairs
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Damage from incorrect installation (not following instructions)
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Costs incurred for installation, labour, or making a claim (including transport or handling fees)
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Spare parts or accessories not supplied as part of the original product
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Polycore line replacement unless specified otherwise
Making a Warranty Claim
If you believe your Hills clothesline is eligible for a warranty claim:
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Contact the Hills Customer Experience Team
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Provide your proof of purchase (receipt or order confirmation)
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Explain the issue clearly and attach any photos if possible
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Follow the Claim Instructions
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Hills will assess your claim and decide whether to:
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Replace the product
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Supply replacement parts
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Refund the purchase price
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Remember: Warranty claims do not cover other costs like installation or removal.
Key Takeaways
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Always keep your proof of purchase
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Follow installation instructions to protect your warranty
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Know that Australian Consumer Law provides rights above and beyond the Hills warranty
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For product-specific warranty periods, check the manual or product page
Ready to upgrade or replace your clothesline?
Disclaimer: All information in this article was collected and reviewed from official Hills PDF documentation and warranty guidelines, and was correct at the time of publication.
