Last updated: 27 September 2026
Quick Answer
Austral clotheslines have a 12 month warranty on workmanship and materials, including plastics and cord, and a 20 year warranty on the tubular steel frame against rust failure, as explained by The Clothesline Store.
When you choose an Austral Clothesline, you're buying a high-quality product built for durability and performance. To give you added confidence, every Austral clothesline comes with a comprehensive manufacturer's warranty that's designed to protect your purchase.
In this guide, we'll cover the warranty periods for Austral clotheslines, what is included and excluded in the warranty, and how to make a warranty claim.
Austral Clotheslines Warranty Period
Austral Clothes Hoists Pty Ltd provides two main warranty periods on their clothesline range:
12-Month Warranty: Covers repair or replacement of any product that fails to operate correctly due to faulty workmanship or defective materials. This includes plastic components and cord.
20-Year Warranty: Covers repair or replacement of any part of the tubular frame that breaks or distorts as a direct result of rust. This includes circular, square, or rectangular hollow steel frames on powder-coated or galvanised products.
Tip: Keep your proof of purchase handy. The warranty period starts from the date of purchase.
What the Austral Warranty Covers
Faulty workmanship or defective materials within 12 months of purchase. Tubular frame rust damage for 20 years. Replacement or repair at Austral's discretion. Freight or postage costs for replacement products are covered by Austral once the claim is approved.
These benefits are in addition to your rights under the Australian Consumer Law.
Warranty Exclusions
Austral's warranty does not cover misuse, abuse, or incorrect use of the product; incorrect adjustments or unauthorised repairs; incorrect installation not following product instructions; environmental damage (storm, fire, wind, humidity, pressure, coastal corrosion); powder coat deterioration from sea air in coastal areas; normal wear and tear; or damage caused by installing or using a clothesline cover or sunshade.
How to Make a Warranty Claim
Contact your place of purchase or local distributor with a clear description of the defect and your original receipt as proof of purchase.
Inspection Process: Austral may arrange for your clothesline to be inspected if needed.
Approval and Outcome: If approved, Austral will repair or replace the product, or supply refurbished goods of the same type if an exact replacement isn't available.
Note: You must bear the cost of making a warranty claim, but Austral covers the cost of repair or replacement once the claim is accepted.
Austral Clotheslines Warranty Period Comparison
At a glance: Austral provides a 12-month warranty covering faulty workmanship and defective materials (including plastic components and cord), and a 20-year warranty covering the tubular steel frame if broken or distorted as a direct result of rust.
Exclusions (summary): misuse/abuse, incorrect installation or unauthorised repairs, abnormal environmental conditions (e.g., storm, fire, extreme coastal exposure), powder-coat deterioration from sea air in coastal areas, normal wear and tear, and damage caused by installing/using a clothesline cover or sunshade. You must bear the cost of making a claim; once approved, Austral covers repair/replacement (including freight/postage of the replacement product).
Austral Fixed Head Rotary Range Type: Fixed Head Rotary. 12-Month Warranty: Materials and workmanship (incl. plastics and cord). 20-Year Warranty: Tubular frame rust failure. Coverage Notes: Heavy-duty backyard rotary; classic installation.
Austral Folding Rotary Range Type: Folding Rotary. 12-Month Warranty: Materials and workmanship (incl. plastics and cord). 20-Year Warranty: Tubular frame rust failure. Coverage Notes: Collapsible head; ground socket options.
Austral Fold Down Range Type: Folding Frame. 12-Month Warranty: Materials and workmanship (incl. plastics and cord). 20-Year Warranty: Tubular frame rust failure. Coverage Notes: Wall-mounted or ground mounted.
Austral Retractaway 40 and 50 Type: Retractable. 12-Month Warranty: Materials and workmanship (incl. plastics and cord). 20-Year Warranty: Tubular frame rust failure. Coverage Notes: Retractable line system; robust cabinet.
Key Takeaways
Keep proof of purchase for a smooth claims process. The warranty covers materials and workmanship for 12 months, and tubular frame rust damage for 20 years. Certain environmental and misuse-related issues are excluded.
Disclaimer: All information in this article was collected and reviewed from official Austral PDF documentation and warranty guidelines, and was correct at the time of publication.
Want More Size Options? Consider Air Dry
If a standard size doesn't suit your wall, an Air Dry fold down clothesline is 100% Australian made from 100% Australian steel, in a wide range of ready made sizes or made to order for the perfect fit. It's The Clothesline Store's number one fold down pick.
Related Guides from The Clothesline Store
Find out what to do if your Austral fold down clothesline sags, is hard to open or close, or won't stay up, and learn whether to repair or replace a fold down clothesline.
FAQs: Austral Clotheslines Warranty
How long is the Austral clothesline warranty?
Austral provides a 12-month warranty on faulty workmanship and defective materials, including plastic components and cord, and a 20-year warranty on the tubular frame against breaking or distorting as a direct result of rust.
When does the Austral warranty period start?
The warranty period starts from the date of purchase, so keep your proof of purchase handy.
Does the Austral warranty cover coastal corrosion?
No. Environmental damage, including coastal corrosion and powder coat deterioration from sea air in coastal areas, is excluded.
Does using a clothesline cover affect the Austral warranty?
Austral's warranty does not cover damage caused by installing or using a clothesline cover or sunshade.
How do I make an Austral warranty claim?
Contact your place of purchase or local distributor with a clear description of the defect and your original receipt as proof of purchase. Austral may arrange an inspection, and if approved will repair or replace the product.
Where can I buy an Austral clothesline?
Online from The Clothesline Store, Australia's largest private clothesline stockist since 2003, with a 4.9 out of 5 star customer rating.
Shipped Direct From Our Warehouse
As Australia's largest private stockholder of clotheslines and accessories, The Clothesline Store ships in-stock items the same or next business day from our own national warehouse, with a 4.9 out of 5 star customer rating.
