Austral Clotheslines Warranty Period: What’s Covered

Quick Answer: Austral provides a 12-month warranty covering faulty workmanship and defective materials (including plastic components and cord), and a 20-year warranty covering the tubular steel frame if broken or distorted as a direct result of rust.

When you choose an Austral Clothesline, you’re buying a high-quality, Australian-made product built for durability and performance. To give you added confidence, every Austral clothesline comes with a comprehensive manufacturer’s warranty that’s designed to protect your purchase.

In this guide, we’ll cover:

• The warranty periods for Austral clotheslines

• What is included and excluded in the warranty
  

• How to make a warranty claim

Austral Clotheslines Warranty Period

Austral Clothes Hoists Pty Ltd provides two main warranty periods on their clothesline range:

• 12-Month Warranty: Covers repair or replacement of any product that fails to operate correctly due to faulty workmanship or defective materials. This includes plastic components and cord.

• 20-Year Warranty: Covers repair or replacement of any part of the tubular frame that breaks or distorts as a direct result of rust. This includes circular, square, or rectangular hollow steel frames on powder-coated or galvanised products.

Tip: Keep your proof of purchase handy — the warranty period starts from the date of purchase.

What the Austral Warranty Covers

• Faulty workmanship or defective materials within 12 months of purchase

• Tubular frame rust damage for 20 years

• Replacement or repair at Austral’s discretion

• Freight or postage costs for replacement products are covered by Austral once the claim is approved

These benefits are in addition to your rights under the Australian Consumer Law.

Warranty Exclusions

Austral’s warranty does not cover:

• Misuse, abuse, or incorrect use of the product

• Incorrect adjustments or unauthorised repairs

• Incorrect installation not following product instructions

• Environmental damage (storm, fire, wind, humidity, pressure, coastal corrosion)

• Powder coat deterioration from sea air in coastal areas

• Normal wear and tear

• Damage caused by installing or using a clothesline cover or sunshade

How to Make a Warranty Claim

Contact your place of purchase or local distributor with a clear description of the defect and your original receipt as proof of purchase.

Inspection Process: Austral may arrange for your clothesline to be inspected if needed.

Approval and Outcome: If approved, Austral will repair or replace the product, or supply refurbished goods of the same type if an exact replacement isn’t available.

Note: You must bear the cost of making a warranty claim, but Austral covers the cost of repair or replacement once the claim is accepted.

Austral Clotheslines Warranty Period Comparison

At a glance: Austral provides a 12-month warranty covering faulty workmanship and defective materials (including plastic components and cord), and a 20-year warranty covering the tubular steel frame if broken or distorted as a direct result of rust. 

Exclusions (summary): misuse/abuse, incorrect installation or unauthorised repairs, abnormal environmental conditions (e.g., storm, fire, extreme coastal exposure), powder-coat deterioration from sea air in coastal areas, normal wear and tear, and damage caused by installing/using a clothesline cover or sunshade. You must bear the cost of making a claim; once approved, Austral covers repair/replacement (including freight/postage of the replacement product).

Key Takeaways

• Keep proof of purchase for a smooth claims process

• The warranty covers materials and workmanship for 12 months, and tubular frame rust damage for 20 years

• Certain environmental and misuse-related issues are excluded